Services and Support

For hardware support issues, please email our support group.

Our expertise goes beyond building fast hardware. 

Scalable Informatics now provides

  • remote HPC systems management and administration services, as well as our on-site services.  We provide a layer of expertise at helping you run, maintain, manage, enhance, and diagnose your HPC systems.  We can help you efficiently run your systems, so you can focus upon your mission.  Not your IT.
  • remote Storage systems management and administration services, as well as our on-site services.  We provide a layer of expertise at helping you run, maintain, manage, enhance, and diagnose your Storage systems issues. 

These services are available for all hardware, whether or not purchased from Scalable Informatics, our partners, or others.  We can customize a service offering to your needs, rather than try to shoehorn a fixed offering into your situation.  Our goals are to reduce the mean time to solution as far as possible.  Not to have a menu-reader call you back within 4 hours.

Hardware Support Options Scalable Informatics can help support your high performance computing and storage systems, providing proactive remediation and rapid response times.
Infrastructure Architecture Scalable Informatics can help you design or re-engineer your computing and storage infrastructures to meet your objectives.
Services, Support and Consulting Scalable Informatics provides services, support and consulting to help you achieve your project-based goals. Our expertise includes high performance computing and storage systems design/management/support, high performance visualization systems, parallel and accelerated programming systems.